When you buy from us we aim to deliver promptly and efficiently. We also aim to deal with issues quickly because we know that when you’ve taken the decision to buy you will want your product quickly and you will want it to match your expectation.
On this page you fill find clear information about our shipping policies.
To quickly obtain information about specific aspects of the shipping process just click on any of the following headings:
Shipping Costs
All Shipping in Singapore is free for purchase above $80. A flat rate of $5 for Singpost Smartpac trackable mail (delivered directly into your mailbox) is applicable for purchases below $80.
If delivery is to a location outside of Singapore, you will need to contact us (email: sales@sseoww.com) and we will give you a quote for the postage cost.
Shipping Time Frame
If any of the items you order are not in stock, we will contact you to inform you. We will keep you updated on when we are able to send your order.
At certain times of the year, e.g. Christmas, New Year, festive seasons, etc. deliveries can take longer due to the extra demands placed on the Singpost and courier services. At these times of the year we will keep you informed about any possible delays in getting your order to you.
Receiving Deliveries
Please inspect your items once you receive them to check that they have arrived undamaged.
In the event of any damages – we must be advised by email or telephone immediately.
If you, or someone you nominated to receive on your behalf, are not around to receive the goods, we must be informed as soon as possible.
We will not accept liability for damaged/missing goods if you, or your nominated representative receiving the item on your behalf, do not inform us about the issue within 24 hours.
In the event that no one is present at the delivery address to receive the item, our courier partner will only leave the goods at your doorstep or any other specified area for the delivery, if you have given specific instructions regarding delivery when placing the order, or you have contacted us about it after placing the order.
Arranging Specific Delivery Times
If you wish to request for delivery on a certain day, we will do our utmost to accommodate your request. However, this is subjected to the availability of our courier partners, and hence we may not be able to guarantee the delivery on a certain day or time.
If it is essential that you have a specific date or time for delivery, we can arrange this with our courier partners. Please contact us and we can assist you to arrange for this and provide you with a quote for the courier fees applicable.
Where We Deliver To
We are a Singapore-based company and we can arrange delivery to locations within Singapore. This includes the outlying islands, but additional shipping costs may be associated with far reaching areas.
We are happy to arrange for delivery outside of Singapore but some destinations may cost more to ship to. We will be happy to assist and provide you with a quote for deliveries outside of Singapore. Please email us at sales@sseoww.com to find out more.
Tracking Your Order
We will provide you with information on the tracking details if your purchases are shipped out by SingPost SmartPac or other courier partners.